# Support

> Access the PurchasePlus help and training center. Find tutorials, guides, FAQs, and support resources to make the most of our e-procurement platform.

Source: /customer-service

Customer Service Promise

# Support that never lets you down.

Every customer, anywhere in the world, at any time, gets a fast and consistent response from a skilled team empowered to solve real problems. No exceptions.

[Get in touch](#csp-form) [Meet the team](#csp-leaders)

Customer Satisfaction

97%+

CSAT across all support channels.

Phone Response

1 min

Average pick-up time, business hours.

First Contact Resolution

75%+

Tickets resolved on the first interaction.

Live Chat Response

5 min

Median time to first reply.

Global Coverage

24/7

Support follows the sun, every region.

Email Response

90 min

Median first response across all queues.

## Real commitments, real measurement.

These targets apply globally. A ticket in Sydney is held to the same standard as one in Bangkok, London, or Singapore.

Meet Our Service Leaders

## The humans behind every ticket.

![Ahyeh Albiento](/images/images-customer-service-ahyeh.avif)

### Ahyeh Albiento

Customer Support Team Lead

![Darin Jantapak](/images/images-customer-service-darin.avif)

### Darin Jantapak

Regional Support Lead, APAC

![Nicholas Evelyn](/images/images-customer-service-nicholas.avif)

### Nicholas Evelyn

Customer Support Team Lead, USA

### Questions about our service commitment?

Talk to our team. We are happy to walk you through our SLAs, coverage model, and how we measure what matters.