Case study
One simple order,out to every supplier.
Pullman Quay Grand Sydney Harbour sits on the water at Circular Quay. Malcolm Jull, Chief Executive Officer of PurchasePlus, walked the back of house with Michiru, Guest Services Team Leader.
01
A hotel with a lot going on
Hotels are such crazy spaces, because there is always just so much going on. But that is what I love about it, getting to come in and see the action and the excitement.
I honestly wanted a bit more of a challenge. I have come from small bars and small franchises, and I thought my next big step was to work for a hotel.
Hospitality can be a bit stressful, but it is that thing all hospitality workers thrive off. That pressure to do the best you can. And then when you pull it off, it is the best feeling ever.
Michiru, Guest Services Team Leader, Pullman Quay Grand Sydney Harbour
02
Stock take, then straight to the supplier
I have come from a small bar, and this is my first hotel job, so I am used to the old school way. Taking stock, doing a bit of a stock take, then working out how much we need for the week.
You would go through your bookings and all of that, and then just send it straight through to the manufacturer of the wines or the beers, or whoever we used to order from.
In the old days you just go through everything, and then you have to log in to another supplier and order through them, and then log in to another supplier and order through them, and so forth.
Michiru, Guest Services Team Leader, Pullman Quay Grand Sydney Harbour
03
Coffee, the kitchen and the bar, all in one place
PurchasePlus has made everyone in hotels’ life easier, purely because everything is all there. Whether it is coffee, anything for the kitchen or anything for the bar, it is just all there.
Just put it all in one simple order, and it goes out to the relevant suppliers. It makes it so much easier on everyone’s life.
Michiru, Guest Services Team Leader, Pullman Quay Grand Sydney Harbour
04
The space the kitchen works in
This is where they prepare for all the things like dining services upstairs. In this whole space it is primarily the kitchen staff who are working.
This part is basically amenities. If it is a birthday or anything like that, we send up a complimentary bottle of champagne, or white wine, or shiraz, whatever we feel is appropriate for the guest. If they have had a little mishap, we send them up a little gift just as an apology.
We are doing pretty much whatever we feel is appropriate for the guests.
Michiru, Guest Services Team Leader, Pullman Quay Grand Sydney Harbour
05
One convenient location online
Now that I have been introduced to PurchasePlus, everything is pretty much all there. There is only one convenient location online, where I can just go yep, yep, yep.
Then it goes off for approval, and from there it is sent off to the relevant suppliers.
Only one convenient location online, where I can just be like, yep, yep, yep.
Michiru, Guest Services Team Leader, Pullman Quay Grand Sydney Harbour
06
When the order arrives
Our lovely ordering officer usually brings it up. If he is slammed with other things, we usually just bring it up ourselves, and obviously sign it off and all that sort of thing.
He obviously needs to get that approved, and then we send it off to the relevant suppliers.
Michiru, Guest Services Team Leader, Pullman Quay Grand Sydney Harbour
07
Easier on everyone’s life
The whole goal of why we built PurchasePlus is to help make it easier for hotels, especially for large sites like this one, where there is an awful lot going on all the time and people all over the place. Having to spend that time to do it individually is time consuming and painful.
If you can do it in one requisition, purchase orders go out, and you can do multiple orders for different suppliers all in one go. Then the ordering officer can approve, or the general manager if they need to as well.
Thank you for making our life easier in that case.
Malcolm Jull, Chief Executive Officer, PurchasePlus
Quotes are taken from a filmed walkthrough of Pullman Quay Grand Sydney Harbour with PurchasePlus. Photography courtesy of Pullman Quay Grand Sydney Harbour.
Watch the interview
Behind the scenes at Pullman Quay Grand Sydney Harbour
Michiru, Guest Services Team Leader at Pullman Quay Grand Sydney Harbour, walks Malcolm Jull, Chief Executive Officer of PurchasePlus, through the back of house at Circular Quay.
Coffee, the kitchen and the bar, the stock take that used to mean calling each supplier in turn, and what changed once every order went out from one place.
MichiruGuest Services Team Leader, Pullman Quay Grand Sydney HarbourReady to control every purchase, before it happens?
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