FAQs

The statement total does not equal the sum of lines. What now? The statement is still saved. You see a balance-mismatch indicator on the detail view header. Resolve the lines, then decide whether to mark Reconciled regardless or leave Open until corrected.

A supplier listed an invoice on two different statements. Which one is "correct"? The system does not pick. Both lines carry the duplicate Attention reason and link to each other. You decide which to keep, force reconcile, or unlink.

An invoice gets deleted after I have force reconciled the statement line. Does my reconciliation reverse? No. The matched invoice link is cleared and the line returns to Unmatched, but the force_reconciled flag is preserved. The line stays Reconciled (Forced). If you actually want it Unmatched, click Clear Force Flag explicitly.

Can I delete a statement I uploaded in error? Not in Phase 1. Soft-delete is deferred to Phase 3. For now, correct via header edits if possible, or live with the wrongly-uploaded statement (you can mark it Reconciled with no lines acted on, leaving an audit record).

Why does the statement stay Open even when every line is green? By design. There is no automatic statement closure. A human always confirms.

Can I see statements owned by my parent organisation? No. Visibility flows downward only. You see your org and any descendants. If you need to reconcile a multi-org statement, log in at the parent org level.

The reference on the statement does not match the invoice exactly. Will it still match? Yes, in most cases. The matcher strips non-alphanumeric characters and uppercases both sides. So INV-00123 matches inv/00123. Prefixes and leading zeros are kept, so INV-123 and INV-0123 are correctly treated as different.

What if the supplier's invoice number has changed because they reissued it? That is the classic supersede case. If a duplicate or deleted scanning job exists for the same reference, the line will show Attention with superseding, and you can Apply Supersede to update the in-system invoice with the corrected version in one click.