Contact Information
Contact Information
PurchasePlus Address: Suite 66, 388 George Street, Sydney NSW 2000 Australia
Website: www.purchaseplus.com
Departmental Support
Buyer Support - General buyer support assistance.
Supplier Support - Onboarding and supplier engagement assistance.
help.suppliers@purchaseplus.com
Invoicing & Mapping - Invoice corrections and mapping requirements.
Catalog Team - Price updates and catalog management. prices@purchaseplus.com
Sales & Demos -New Inquiries, pricing of our platform and product demos. sales@purchaseplus.com
Finance - Accounts and financial concerns.
Phone Support
Buyer Support Lines:
- Australia: +61 2 5849 6957
- Singapore: +65 3125 1540
- USA: +1 (680) 225-5236
- Thailand: +66 24 609 340
- UK & Europe: +44 20 4538 7068
Supplier Support Line:
- Australia: +61 2 5604 2308
** Quick Tips for Support**
- Emailing: To ensure a faster resolution, please include your Company Name and Concern/ Queries (if applicable) in the subject line.
- Self-Service: You can often find immediate answers to common questions via the Help Center link located on our main website.
Please note the following:
- Supplier Team Operating Hours: The Supplier Team operates and addresses tickets during business hours: Monday to Friday, 7:00 AM to 7:00 PM Sydney Time (AEST/AEDT). They will revert back to you with an update or resolution within these hours.
- - Catalog team are in attendance from 8am to around 2am AEST Monday-Friday/Saturday.
- Customer Service is available 24/5 from Monday to Friday and 3pm-11pm EST on Saturday.